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FAQs

How do I create an online account?

You can use the website as a 'Guest' but if you want to place an order it is better to create an online account. To create an online account you will need to Register. Simply click on the 'Register' link at the top of the page. This will take you to new page with a registration form.  Enter your email address and a password. Once registered you will be able to benefit from the full features of the website such as:

  • Proceed through checkout faster when making a purchase
  • Check the status of your orders
  • View your past orders
  • View and print invoices
  • Make changes to your account information
  • Change your password
  • Store alternative shipping addresses
  • Submit product reviews
  • Save products to 'My Favourites' for speedy ordering of products that you purchase frequently
  • Manage your newsletter subscriptions.

What are my payment choices?

Techsil Online accepts all major debit and credit cards, in addition you can also pay using PayPal.

Do I have to pay VAT?

All the prices shown in the online catalogue are exclusive of VAT. If applicable, VAT will be added to your order at checkout. If you are a customer from outside the UK, please provide your VAT number at the checkout and if your ship to country qualifies any VAT will be removed from your order.

Registered Office: 34 Bidavon Industrial Estate, Waterloo Road, Bidford on Avon, B50 4JN, UK Registered in: England and Wales No. 2447014, VAT Number: GB 927-4584-91

What is Techsil's VAT number?

Our VAT number is GB 927-4584-91

Registered Office: 34 Bidavon Industrial Estate, Waterloo Road, Bidford on Avon, B50 4JN, UK Registered in: England and Wales No. 2447014

Do you ship outside the United Kingdom?

Yes, see the Delivery and Shipping page for prices and more information. Alternatively you can order products Ex-Works and arrange for your courier to pick up the goods from our warehouse.

Has my order shipped?

When Logged in to the online catalogue click on the 'My Account' tab to review your list of recent orders. If the order is shown as 'complete' then it has shipped.

How long will it take for my delivery to arrive from Techsil Online?

Standard delivery for in stock items is 24 hours. (The order must be placed online before 3.00pm GMT to guarantee delivery.) If you are ordering goods that are on a lead time then please add this to the 72 hours.  Please note our carrier delivers on usual working days (Monday to Friday). Please go to our Delivery & Shipping Page for more information.

How do I track my order?

When Logged in to Techsil Online click on the 'My Orders' tab to review your list of recent orders. If your orders shows as despatched but you have not received it you can contact the Customer Services team  on sales@techsil.co.uk who will be happy to track your order.

What do I do if an item is missing from my shipment?

On receipt of a short shipment simply turn over the delivery note and fill in the form on the back. Fax the form to the number provided and a member of the Customer Service Team will deal with the problem. Alternatively you can download a Delivery Discrepancy Form from our website and send it to us. Please feel free to contact our Customer Service Team if you need any assistance with your order.

When will my backorder arrive?

We endeavour to supply your order within 28 working days of you placing it online. In some rare instances products take longer than 28 days. This is usually because they are made to order specifically for you or are supplied from outside the United Kingdom. If you have any concerns or worries about delivery contact sales@techsil.co.uk who will be able to advise you of lead times prior to you placing an order.

How do I get a VAT invoice?

To get an VAT invoice you need to register online before you place your order. Invoices can be viewed and printed from the 'My Account' section which you can get to by clicking on the link on the top of the screen. If you place an order as a guest user without registering you will get an order confirmation by email but unfortunately you cannot access a VAT invoice.